Shipping Information

1. Processing Time

Orders typically ship within 1-3 business days (excluding weekends/holidays). Express orders placed before 12 PM PST may ship same day.

2. Shipping Options & Costs

DestinationStandard (3-7 days)Express (2-3 days)
USAFree ($75+)+$15
Canada$12.99+$25
International$24.99++$35

Duties/taxes not included for international orders

3. Order Tracking

  • Tracking number emailed when shipped
  • Real-time updates via carrier’s website
  • Contact us via account support if no updates after 5 days

4. Delivery Issues

For:
✓ Lost packages – File claim after 10 business days
✓ Damaged items – Refuse delivery & notify us within 48 hours
✓ Wrong items – Provide photos via your account

5. Special Cases

  • Signature required for orders over $200
  • PO Boxes – Standard shipping only
  • Holiday delays – Allow +3 days during peak seasons

Important Notes:
• We cannot modify shipping addresses after dispatch
• International customers: Check local customs regulations
• Free returns for defective items (see Returns Policy)