Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How long does shipping take?
A:
- U.S. Orders: 3-7 business days
- International: 7-14 business days (+ customs processing)
- Express shipping available at checkout
Q: Can I change my shipping address?
A: Address changes must be requested within 1 hour of ordering via your account.
Q: Do you ship worldwide?
A: Yes, to select countries. Some restrictions may apply.
Returns & Exchanges
Q: What is your return policy?
A:
- 30 days for most items
- Must be unworn with tags attached
- Full details in our Returns Policy
Q: How do I start a return?
A: Initiate the process through your account dashboard.
Q: Are sale items returnable?
A: Only for store credit unless defective.
Products & Sizing
Q: How do I find my size?
A: Use our Size Guide (available on each product page).
Q: Are your shoes true to size?
A: Most styles run true to size. Check product reviews for fit feedback.
Q: Can I get a fabric swatch?
A: Swatches are available for select materials. Request via your account.
Payments & Discounts
Q: What payment methods do you accept?
A:
- All major credit cards
- PayPal
- Apple Pay
Q: Why was my discount code declined?
A: Promo codes may:
- Be expired
- Not apply to sale items
- Require minimum purchase
Account & Support
Q: How do I reset my password?
A: Click “Forgot Password” on the login page.
Q: How do I contact customer service?
A: Use the Help Center in your account for fastest response.
Important Notes:
• Check your spam folder for order confirmations
• We cannot cancel orders once processed
• Holiday shipping deadlines are posted each season