Returns & Exchanges
1. Return Policy
We accept returns within 30 days of delivery. Items must be:
✓ Unworn, unwashed, and undamaged
✓ In original packaging with tags attached
✓ Accompanied by proof of purchase
2. How to Return
Online Purchases:
- Log in to your account dashboard
- Select “Initiate Return”
- Print prepaid USPS label (U.S. only)
In-Store Purchases:
Return to any participating retail location with receipt
3. Refund Processing
- Timeline: 5-7 business days after we receive items
- Method: Original payment or store credit (your choice)
- Non-Refundable: Original shipping fees
4. Exceptions
Final Sale Items:
✗ Swimwear & lingerie
✗ Clearance merchandise
✗ Personalized products
5. International Returns
- Customer covers return shipping
- Must mark customs form as “Returned Goods”
- Refund excludes original international shipping costs
6. Damaged/Defective Items
- Report within 48 hours via your account
- Provide photos/video evidence
- We’ll email a free return label
Key Details:
• Store credit never expires
• Holiday extension: Purchases Nov 15-Dec 25 returnable until Jan 10
• For exchanges: Return original item and place new order